About Shippable Studio

Shippable Studio is a product studio that incubates, builds, and develops technology products with a strategic and operational approach. We help founders and companies build and launch the first version of their product in 2-4 weeks, focusing on speed and execution.

The Role

You are the bridge between our clients and our product teams. Once a deal is signed, you take over. Your goal is to ensure the client feels supported, informed, and delighted throughout the build process and beyond. You aren't just a support agent; you are a strategic partner to our clients.

What you’ll do

• White-Glove Onboarding: Ensure every new client has a seamless kick-off experience. Set expectations and timelines clearly.
• Proactive Communication: You don't wait for clients to ask "status?". You keep them updated before they wonder.
• Feedback Loop: Gather client feedback and translate it into actionable insights for our product and engineering teams.
• Drive Retention: Make sure clients come back for their next product or phase 2.

Who you are

• Empathetic & Firm: You deeply care about the customer experience but know how to manage scope and expectations politely.
• Organized Chaos Tamer: You can juggle multiple client projects without dropping a ball.
• High Agency: If a client has an issue, you own it until it's resolved. You don't pass the buck.
• Excellent Writer: Your emails and updates are crisp, clear, and professional.

Why join us?

• Impact: You directly influence our reputation and churn rate. You are a key business driver.
• Variety: You'll work with founders from diverse industries, learning about new markets every week.
• Growth: Help shape how our CS department functions from the ground up.

To apply, send your resume to jobs@shippable.studio.